Refund policy

TO START YOU RETURNS POLICY PLEASE FOLLOW THE LINK BELOW. FURTHER DETAILS REGARDING OUR TERMS ON REFUNDS AND EXCHANGES ARE BELOW.

https://www.remijacques.com/apps/Return

WE HOPE YOU ARE SATISFIED WITH YOUR PURCHASE, HOWEVER IF YOU ARE NOT FOR WHATEVER REASON WE WILL HAPPILY EXCHANGE OR REFUND YOUR UNWORN ITEM PROVIDING IT IS STILL IN RESELLABLE CONDITION AND WITHIN OUR 14 DAYS RETURN POLICY. ANY DISCREPANCIES IN TAGS, WEAR OR SMELL, THEN THE GARMENT MAY BE REJECTED BY OUR RETURNS DEPARTMENT AND THEREFORE RESENT BACK TO YOU.

IF YOU RECEIVE A FAULTY ITEM, PLEASE LET US KNOW VIA EMAIL WITHIN 14 DAYS OF RECEIPT. 

POSTAGE COSTS CAN NOT BE REFUNDED UNLESS THE PRODUCT IS FAULTY / INCORRECT. IF YOUR ITEM IS FAULTY OR INCORRECT, YOU WILL HAVE TO LET US KNOW WITHIN 14 DAYS OF RECEIPT. WE CANNOT GIVE ANY CREDIT/ASSISTANCE AFTER THIS TIME PERIOD. PLEASE MAKE SURE THAT YOU HAVE CAREFULLY REVIEWED YOUR ORDER BEFORE FINALISING YOUR PURCHASES.

PLEASE MAKE SURE THAT YOU HAVE CAREFULLY REVIEWED YOUR ORDER AND IT IS IN THE SAME CONDITION AS YOU HAVE RECEIVED IT.

WE RECOMMEND CHOOSING TO SEND BACK YOUR PARCEL TRACKED AS WE HOLD NO RESPONSIBILITY SHOULD IT BE LOST/STOLEN IN TRANSIT WHEN FILING A REFUND.

SALE ITEMS ARE NON REFUNDABLE AND CAN ONLY BE EXCHANGED FOR ITEMS OF SIMILAR VALUE. 

RETURNS ADDRESS IS PROVIDED WHEN YOU HAVE COMPLETED THROUGH THE RETURNS PAGE.